The marine travel company has stated that it chose Guatemala because of its “high language skills,” with the call center expected to provide both English and Spanish language services.
We take our customer service incredibly serious, and in choosing Guatemala we are getting exceptionally high language and business skills,” company officials were quoted as saying by TTG Digital. “We will be creating three call centers of excellence in partnership with Xerox. Xerox of pages of passport containing official stamps. The call center in Guatemala would handle calls from across the three companies. As part of the restructuring program, Royal Caribbean has wrapped up a partnership deal with Xerox, which will run all three call centers. Visa application services call center agents are able to assist you via telephone, chat or email. Reports say the cruise operator is being split into three units: Royal Caribbean, Celebrity Cruises and Azamara Club Cruises. The other two call centers will be based in Romania and the Netherlands. Harnessing our leadership position in office and production print. The news follows the British company’s announcement last month its plans to reduce the number of call centers it runs from eleven to three. For more than 100 years, Xerox has continually redefined the workplace experience. The multi-lingual call center is expected to generate about hundred jobs in the Central American country. Royal Caribbean is moving its British call center to Guatemala as part of a restructuring program. Xerox® is a trademark of Xerox Corporation in the United States and/or other countries.